Our Terms

Refunds and Cancellations

Heart & Lava tickets are non-refundable unless we are able to transfer your ticket to someone on the waitlist (which is not a guarantee). If you cancel within 3 weeks of the event, we cannot transfer your ticket and you will not be reimbursed.

We will not modify our cancellation policy under any circumstances (if you get sick, injured, or have an emergency). For this reason we highly recommend purchasing trip cover

Please note, we have no affiliation with the linked company and offer these links as guidance only. Please make sure any insurance policy you buy meets your needs and you understand all inclusions and exclusions.


We expect that all participants, Heart & Lava team members (including employees, guides and contractors) are treated with respect.

If it becomes clear to us that a participant is not treating others with respect, causing others to feel unsafe or behaving in an unsafe way they will be asked to leave the adventure or retreat. 

Health & Wellbeing 

You must inform us, and Heart & Lava employees or guides, if there are any risks to your health by participating in any of the adventures and retreats offered by Heart & Lava, such as if you have a pre-existing injury, illness, muscle soreness/discomfort, are pregnant, have a pre-existing condition or otherwise are not healthy and able, prior to commencement (a “medical condition”). Where you have a medical condition, we strongly recommend that you seek approval and clearance from a medical practitioner to participate in any of our adventures and retreats (including remote programs), or Services. Participating in any form of exercise at an adventure or retreat (or via remote programs) with a medical condition is done entirely at your own risk.

Heart & Lava and its contractors and employees are not medically trained and are therefore not qualified to assess whether participants are in good physical condition and/or that participants can engage in active or passive exercise without detriment to that person’s health, safety, comfort or physical condition. Participants are advised to seek medical advice prior to commencing any Heart & Lava program if they are in any doubt about their ability to engage in the activities. Participating in any form of exercise through Heart & Lava is done entirely at your own risk.

Alcohol, Drug and Smoking Free

Heart & Lava has a strict policy around alcohol, illicit drugs and smoking. This is vital to ensuring that everyone stays safe and has a good time. We ask that you do not bring or consume alcohol or illicit drugs during a Heart & Lava retreat. If we identify that you are under-the-influence, you will not be allowed to participate in any of the retreat activities and asked to leave as soon as it is safe for you to do so, you will not be refunded. Smoking is not permitted during any Heart & Lava retreat or adventure due to the impact it may have on other guests and the Heart & Lava team. Many of our locations also prohibit smoking on their sites. Our no smoking policy is extended to vapes due to secondhand vape aerosol containing several known carcinogens that may increase the risk of certain cancers. Please alert us to any prescription drugs you are on and check with your chosen medical practitioner to ensure they have no impact on your ability to safely undertake activities.



Personal Belongings 

We are not responsible in any way for the safekeeping of your personal belongings that you bring to our adventures and retreats. Any personal belongings left behind will be kept in lost property by Heart & Lava for a maximum of 1 week after which time they will be given to charity.

Tactile Cueing

You acknowledge that our instructors may use tactile cueing and adjustment methods, or make physical contact with you for correction purposes in order to ensure that your Activities,  Classes or Workshops are undertaken in accordance with known practice methods (“Practice Methods”). The use of the Practice Methods are designed to maintain a safe Activity, Workshop or Class for you, deepen your learning of our Activities, Workshops or Classes, and to grow your capabilities for our Workshops, Activities or Classes. Participating and engaging in Practice Methods are done entirely at your own risk.   

Age of Participants

All Heart & Lava retreats and adventures require participants to be aged 18 or above. Our adventures and retreats are designed in a way that allows participants to take a moment out of their busy lives. Even the best behaved children are not always conducive to this, we ask that you make other arrangements for children while you attend our adventures and retreats. 

Logos, Artwork, Photography, Video, Manuals & Website Design

Heart & Lava are the exclusive owners and copyright holders of logos, artwork, photographs, videos, instruction manuals, teaching materials, instructional compilations, website designs and other materials created to promote our Services. You shall not be permitted to copy, reproduce, sell, distribute, license or otherwise use the material unless you must obtain our prior written consent.

Weather and Events Beyond Our Control

While our adventures and retreats will go ahead in most weather, with alternative activities offered where viable, there may be occasions (for example, extreme weather, health-related lockdowns) that necessitate cancelling an adventure or retreat to ensure participants and the Heart & Lava team, stay safe. 

If we cancel a Heart & Lava adventure or retreat due to circumstances outside of our control, we will offer alternative dates to all participants or a refund of 80% of the ticket price. We highly recommend purchasing trip cover

Please note, we have no affiliation with the linked company and offer these links as guidance only. Please make sure any insurance policy you buy meets your needs and you understand all inclusions and exclusions.